Turn Your Fleet Into A 24/7 Billboard Seen By 20,000+ Locals Every Day - Custom Design & Quote In The Next 24 Hours (Guaranteed!)

TERMS OF SERVICE

These Terms and Conditions (“Terms”) govern all services provided by MB Customs Pty Ltd (ABN 61 651 106 320), a business specialising in uniforms, signage, vehicle signage, fleet branding, design, printing, and associated services. By engaging our services, the Client confirms full acceptance of these Terms. These Terms supersede any prior agreements unless expressly stated otherwise in writing by MB Customs Pty Ltd. These Terms apply to all work performed, quotations issued, and engagements undertaken unless varied in writing.

1. DEFINITIONS

• ACL: Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)).
• Goods: Garments, prints, vinyl, films, signs, components, hardware, and any physical items supplied.
• Services: Design, digitising, printing, embroidery, manufacturing, installation, removal, and related work.
• Order: Your request/acceptance of our Quote, invoice, or online checkout.
• You/Customer: The party ordering Goods/Services.
• We/Us/Our: MB Customs Pty Ltd.
• Business Day: Mon–Fri in Victoria (excluding public holidays).

2. APPLICATION OF THESE TERMS

2.1 These Terms apply to all Quotes, Orders, invoices, and supplies of Goods/Services by us to you, unless we agree otherwise in writing.

2.2 If these Terms conflict with any of your terms, these Terms prevail.

2.3 By placing an Order, paying a deposit, approving artwork, delivering a vehicle/garments, or permitting site access, you are taken to have accepted these Terms.

3. QUOTES, PRICING & VARIATIONS

3.1 Quote validity

Quotes are valid for 14 days unless stated otherwise.

3.2 Exclusions

Prices exclude permits, engineering, electrical works, scaffolding/EWP, traffic control, structural works, hidden repairs, asbestos testing/removal, council fees, inductions, parking, and after-hours unless expressly included.

3.3 Variations

Work beyond the Quote (including changes after approval, latent site conditions, additional cleaning/removal, damaged substrates, extra fixings) will be charged as a variation on time & materials or as quoted.

3.4 Supplier increases

If suppliers change costs before we purchase materials, we may adjust pricing with notice.

3.5 Errors

We may correct typographical or calculation errors.

4. ORDERS, DEPOSITS & PAYMENT

4.1 Deposit

A 50% deposit is required to schedule production/installation; balance is due prior to pickup/dispatch/vehicle handover unless an approved account states otherwise. A debit or credit card surcharge of 1.5% applies to all transactions through our eftpos machine (over the phone or in person).

4.2 Full prepayment

All uniform orders require full prepayment before stock is ordered in and work commences unless approved in writing by MB Customs.

4.3 Payment terms

Approved account customers: 14 days EOM (unless otherwise agreed).

4.4 Overdue amounts

We may charge interest at 1.5% per month (or the maximum lawful rate) and recover reasonable collection/legal costs.

4.5 Title & risk

Title remains with us until paid in full. Risk passes on delivery/pickup or installation completion (see PPSA clause 22).

4.6 Security

We may require progress payments for long jobs, custom materials, or large fleet work.

4.7 Out of scope

Any work tasks outside the originally quoted or agreed scope will be charged at an hourly rate of $150.00+GST unless otherwise quoted in writing. This includes, but is not limited to, redesigns beyond three (3) minor revisions, onsite conditions that differ from pre-inspection assessments, unexpected surface preparation or equipment hire.

5. ARTWORK, PROOFS & APPROVALS

5.1 Mockups

We will supply digital proofs for sign-off. You must check spelling, colours, placements, dimensions, and legal or regulatory requirements before approving. We will provide two (2) initial concept designs, one (1) selected design for refinement with up to three (3) rounds of minor revisions (minor revisions include font changes, colour tweaks, repositioning, and text edits requiring less than 30 minutes per change). Changes after the three (3) revisions will incur an Artwork Fee of $150.00+GST per hour.

5.2 Approval

Approval must be in writing (email or e-sign). Once approved, we manufacture/print; changes after approval are variations.

5.3 Colour

Screen previews (RGB) differ from print (CMYK/spot). Exact colour matches require PMS/Pantone matching and may incur fees. Standard tolerance for digitally printed colours is ΔE ≤ 3–5; for films, batch variances may occur. We will not ask for Pantone colour upfront, if you would like an exact match you are required to ask for this before payment.

5.4 Colour matching

Colours must be provided in CMYK format. If exact colour matching is requested, a Colour Matching Fee of $350+GST will apply. While all efforts are made to maintain colour accuracy, variations may occur between proofs, screens, printers, materials and lighting conditions.

5.5 Logos/IP

You warrant you own or are licensed to use supplied artwork and you indemnify us for any third-party claims (see clause 19). Logos must be supplied in vector format (AI < EPS < PDF). PNG or JPEG files will not be accepted. Logo recreation (if required) will incur $150.00+GST per hour. If the Client provides artwork, files must be in a high-resolution PDF, AI, or EPS format. A setup fee of $300.00+GST applies to third-party artwork. Additional charges will apply if files are not print-ready or require recreation or editing.

5.6 Scaling/Proportion

For vehicles/signs, templates are approximate. We rely on our site measurements; if you provide measurements, we rely on them as accurate. Mis-measurements by you are your responsibility. All mockups and concept visuals are illustrative only. Final output may vary due to materials, surface textures or print limitations. These variations do not constitute a defect.

5.7 Client accountability

The Client is solely responsible for the accuracy and legality of all content submitted. MB Customs Pty Ltd bears no responsibility for errors, omissions, or intellectual property disputes relating to supplied files.

6. BOOKINGS, LEAD TIMES, SCHEDULING & RESCHEDULING

6.1 Lead times

Lead times begin after deposit, final approvals, and receipt of all materials, sizes, and vehicle/site access. We may split deliveries.

6.2 Bookings

Dates are indicative and subject to supplier delays, weather, illness, and force majeure (clause 21). A booking is not confirmed until the deposit has been received and a written acknowledgement is issued by MB Customs Pty Ltd.

6.3 Cancellation by client

Cancellations must be made with at least 48 hours notice. If less than 48 hours notice is given, the full deposit is forfeited to cover materials and labour allocation. Cancellations after production has commenced will incur full payment for all completed work and materials.

6.4 Rescheduling

Rescheduling within 48 hours will attract a fee of 25% of the total quoted price, payable in advance to secure the new date. All new dates are subject to availability.

6.5 MB Customs right to cancel

We reserve the right to postpone or cancel a booking due to safety concerns, unfit or non-compliant site/vehicle, conditions, delays in client documentation, artwork or payment.

6.6 Expedited turnaround

If a client requests that work be completed within a compressed time frame of 1-7 business days, or faster than the time initially advised by MB Customs Pty Ltd, a Priority Fee of 25% of the total quoted amount will apply.

6.7 After-hours work

Requests for work outside regular business hours - including evenings, weekends, or public holidays - will incur additional After Hours Installation Fees. Rates will be calculated on an hourly basis and advised at the time of scheduling.

7. CUSTOMER-SUPPLIED MATERIALS & GARMENTS

7.1 We accept customer-supplied garments/materials strictly at your risk. We do not warrant compatibility with our processes.

7.2 Spoilage risk

Industry-standard spoilage on customer-supplied garments is up to 3% or 1 piece per size/design, whichever is greater. We are not liable to replace or reimburse customer-supplied items.

7.3 You must provide garments clean, unwashed (for decoration), free of coatings/chemicals that affect adhesion.

7.4 We may refuse items we deem unsuitable.

8. UNIFORMS (DIGITAL PRINT/DTF, HEAT TRANSFER & EMBROIDERY)

8.1 Sizing & fit

Garment sizes vary by brand/batch within manufacturing tolerance (commonly ±2 cm). Sizing issues are not defects. Try-ons in our showroom are recommended.

8.2 Print placement tolerance

±10 mm (front/back chest), ±15 mm (sleeves/legs/caps).

8.3 Embroidery limitations

Minimum text height ~4 mm; very fine detail may fill; gradients/photographic effects not possible. Digitising/art setup fees may apply.

8.4 Colour

Fabric colour and weave affect perceived print colour. Pantone matching on fabric is indicative only.

8.5 Care

Wash inside-out, cold wash, mild detergent, no bleach/softeners, do not tumble dry hot, do not iron prints/embroidery. Heat/abrasion can reduce life.

8.6 Shrinking/bleed

Cotton/poly blends may shrink; sublimation/DTF can be affected by heat and fabric dyes.

8.7 Returns

Decorated garments are non-returnable unless a major failure under the ACL.

8.8 Defects window

Notify defects within 7 days of delivery with photos; we’ll assess (see clause 15). Otherwise the goods are deemed accepted.

9. VEHICLE WRAPS & GRAPHICS

9.1 Vehicle condition

You must present the vehicle washed, dry and free of wax, polish, ceramic coatings, tar, and contaminants. Extra cleaning or decontamination (incl. ceramic removal) is chargeable. Client must provide prior notice of any damage, rust or cosmetic issues. Client must remove all previous graphics (unless agreed otherwise), adhesives and contaminants. Failure to meet these conditions may result in delays, rescheduling fees, additional charges at $150.00+GST per hour for cleaning and preparation.

9.2 Paint & surface

Vinyl adheres best to sound OEM paint. Non-OEM resprays, poor clear coats, aged/oxidised paint, rust, body filler, stone chips, and plastic trims can cause adhesion issues or paint lift, especially on removal. We are not liable for paint damage where surfaces are compromised.

9.3 Complex surfaces

Deep channels, rivets, textured plastics, silicone, and porous substrates may limit adhesion; we may suggest alternative films/overlaps.

9.4 Edges & seams

Some edges/seams/complex curves may require relief cuts, overlaps, or inlays; slight lifting at extreme edges can occur and is not a defect.

9.5 Windows & visibility

Perforated window film reduces visibility (especially at night/rain). Rear defrosters/wipers can impact film life.

9.6 Post-install curing

Adhesive systems require cure time. Minor bubbles/silvering often dissipate over 1–3 weeks. We provide a free 1-time de-bubble check within 14–21 days of install (vehicle must return to our workshop).

9.7 Care

No washing for 7 days post-install. Hand-wash only, low pressure; no abrasive brushes, harsh chemicals, or hot pressure washing; avoid fuel spills (wipe immediately).

9.8 Removal

Removal can cause adhesive transfer, paint lift, or ghosting. We are not liable for substrate condition or refinishing. Removal is billable time & materials.

9.9 Accessories

We may remove and refit badges, trims, handles, sensors where required. Fragile/aged components may break; replacement is billable. Any request to remove vehicle badges will be carried out with care, but MB Customs Pty Ltd is not liable for surface damage, marks, or paint issues arising from removal.

9.10 Warranty

Manufacturer film warranty applies to material defects (sun/UV exposure varies by film and orientation). Our labour warranty is 12 months against install defects (excludes wear/tear, accidents, neglect, off-road abrasion, chemical damage, pressure washing, edge impacts, and non-recommended care).

9.11 Offsite installations

MB Customs does not perform vehicle wraps offsite. If approved under special conditions, an Offsite Installation Fee will apply. The Client assumes responsibility for site condition. Any offsite work voids product warranties due to uncontrollable conditions.

9.12 Vehicle drop-off & pick-up

Clients must deliver vehicles by 8am on the scheduled installation day or by 3:30pm the day prior (only if the day prior is a business day), unless otherwise agreed upon. Late delivery may result in cancellation of the booking, forfeiture the full deposit, a Late Fee of $250.00+GST per day. Vehicles must be collected within 48 hours of notification of completion. Failure to do so will result in a Storage Fee of $150.00+GST per day commencing 24 hours after completion notice. Any vehicle left uncollected for over 30 days may be subject to a lien sale, with written notice provided.

10. SIGNAGE, FABRICATION & INSTALLATION

10.1 Permits & compliance

Unless expressly included, you are responsible for council permits, landlord approvals, engineering certifications, electrical certificates, and compliance with applicable laws/standards.

10.2 Site readiness

You must provide safe access, clear work areas, confirmed wall/substrate type, and accurate services locations (electrical/plumbing). Latent conditions (e.g., asbestos, cavities, steel, render delamination) are variations. MB Customs reserves the right to cancel installation on arrival if access is unsafe or obstructed. Client will be charged for wasted time or re-booking costs.

10.3 Fixings & penetrations

Installing fixings involves penetrations; we are not liable for concealed services or subsequent leaks where substrate integrity is unknown.

10.4 Electrical/illumination

Electrical connection/fit-off by licensed electricians is excluded unless stated. Power supply and timers are your responsibility.

10.5 Height works

EWP, scaffold, traffic control, inductions, parking fees are chargeable if not included.

10.6 Wind/weather

We may reschedule installs due to weather or safety.

10.7 Tolerances

Fabrication/placement tolerance ±5 mm for small signs; ±10 mm for large/long runs (unless otherwise specified).

10.8 Maintenance

You must periodically clean and inspect signs; illumination components (LEDs, drivers) have finite life and degrade over time.

11. STORAGE, ABANDONMENT & LIEN

11.1 Completed Goods not collected within 7 days may incur storage at $25/day per vehicle or $5/day per carton/pallet.

11.2 We may exercise a lien over Goods until full payment. Uncollected Goods may be disposed of per applicable law after reasonable notice.

12. CANCELLATION, RETURNS, REFUNDS & CREDITS

12.1 Before production

You may cancel in writing; we will refund less actual costs to date (artwork/design time, admin, any special-order materials).

12.2 After production has commenced

You are liable for work/materials completed and reasonable loss of profit.

12.3 Custom Goods (decorated garments, printed graphics, fabricated signs) are non-returnable except where required by the ACL.

12.4 Change of mind

MB Customs Pty Ltd does not offer refunds for change of mind or if the client later decides they no longer require the product or service after production has commenced, eg: artwork has commenced.

12.5 Faults or issues

In cases where the delivered work contains minor faults, MB Customs Pty Ltd will repair or correct the defect if deemed necessary. Major faults, the client may be entitled to a replacement or refund, as determined under the consumer law.

12.6 Credit Notes

Valid for 12 months from the issue date. Non-transferrable and not redeemable for cash.

13. DELIVERY & RISK

13.1 Risk transfers on pickup/delivery/installation completion.

13.2 Inspect Goods on receipt. Report damage or shortages within 48 hours with photos so we can lodge carrier claims (if applicable).

13.3 Delivery dates are estimates; we are not liable for carrier delays.

13.4 Standard pick-up is free during business hours, weekend or out-of-hours pick-up may incur additional charges. Delivery and courier services may be billed separately, including transportation, packaging, insurance, and any applicable duties or taxes. The Client is responsible for providing an accurate and complete delivery address, if no new address is provided before the completion of the Order, MB Customs Pty Ltd will go by the address (if any) they have on file.

14. WARRANTIES & ACL

14.1 Warranty Scope

MB Customs Pty Ltd warrants the quality of workmanship and installation under normal use and care. Warranty does not cover wear and tear, improper cleaning, or maintenance, third-party interference, installation outside recommended conditions and client supplied materials or designs.

14.2 Warranty Claims

All claims must be made in writing within 14 days of discovery, include photo evidence and a clear description of the issue, and allow MB Customs Pty Ltd to inspect the item in question if requested on our premises. Valid claims will result in rectification, repair, or replacement at our discretion. The Client is not entitled to refunds unless the defect is deemed major and irremediable under Australian Consumer Law.

14.3 Exclusions

MB Customs Pty Ltd accepts no liability for minor surface or colour variations, materials degradation caused by external factors, delays due to client-related issues, defects arising from misuse, negligence or unauthorised modification.

15. DEFECTS, CLAIMS & REMEDIES

15.1 Notify defects in writing within 7 days (uniforms/signs) or 21 days (vehicle wraps for install issues) after delivery/installation.

15.2 We may require inspection at our workshop/site and reasonable opportunity to remedy.

15.3 Remedies are limited per clause 14 and do not include consequential loss (clause 17).

16. PHOTOS, MARKING & ATTRIBUTION

16.1 You authorise us to photograph/video completed work (including vehicles/premises) and use images for our portfolio and marketing. If you require confidentiality, notify us in writing before approval; we will use reasonable efforts to accommodate.

17. LIMITATION OF LIABILITY

17.1 To the maximum extent permitted by law, MB Customs Pty Ltd is not liable for loss of income, profit, opportunity or business, delays caused by third parties, clients, or force majeure events, errors in proofs approved by the client, damage caused during the removal of old signage or third-party wraps, installation issues resulting from unsuitable surfaces, weather exposure, or poor maintenance.

17.2 Our aggregate liability in connection with an order is capped at the amount paid for the specific goods/services giving rise to the claim, subject to non-excludable rights under the ACL.

18. CUSTOMER OBLIGATIONS & INDEMNITY

18.1 You must: (a) provide accurate information; (b) ensure access and safety on site; (c) comply with care instructions; (d) promptly pay all amounts due.

18.2 You indemnify us against claims, liabilities, costs, and losses arising from: (a) your breach of these terms; (b) IP infringement relating to your supplied artwork; (c) site conditions or directions you provide; (d) use or misuse of goods contrary to our care/warranty instructions.

19. INTELLECTUAL PROPERTY

19.1 All artwork, designs, concepts and layouts created by MB Customs Pty Ltd remain the intellectual property of the company unless ownership is formally transferred in writing and upon full payment of applicable release fees.

19.2 Ownership transfer

• Spot Graphics: $500.00+GST
• Large Spot Graphics: $1,000.00+GST
• Half Wraps: $1,500.00+GST
• Three-quarter wraps: $2,000.00+GST
• Full Wraps: $3,500.00+GST

Upon payment, MB Customs Pty Ltd will release working files, colour specs (CMYK), and artwork via Google Drive or equivalent.

19.3 You warrant you have the right to use all logos, marks, and content you supply and will indemnify us for infringement claims.

20. PRIVACY

20.1 We handle personal information per the Australian Privacy Principles.

20.2 You consent to us using your contact details for order updates and reasonable marketing; you may opt out at any time.

20.3 Information collection

MB Customs Pty Ltd collects personal and business information strictly for the purpose of providing services, managing projects, issuing invoices, and communicating with clients.

20.4 Data security

We undertake reasonable efforts to protect personal data from loss, misuse, or unauthorised access. However, electronic communications are inherently insecure and we cannot guarantee absolute data protection.

20.5 Client consent

By engaging our services, the Client consents to the collection and use of data for business purposes, the storage of relevant files or communications in accordance with Australian privacy laws.

20.6 Third parties

Client data is not sold or shared with third parties unless required for service delivery (eg. courier companies) or compelled by law.

21. FORCE MAJEURE

We are not liable for delay or failure caused by events beyond our reasonable control (e.g., severe weather, power outage, supply chain disruptions, industrial action, epidemic/pandemic, government directives). We will resume performance as soon as reasonably possible.

22. PPSA & RETENTION OF TITLE (AUSTRALIA)

22.1 Until paid in full, title to goods remains with us; you hold them as bailee and must keep them separate and identifiable.

22.2 You grant us a Security Interest in the goods and their proceeds under the Personal Property Securities Act 2009 (Cth) (PPSA). You agree we may register a financing statement.

22.3 To the extent permitted by law, you waive rights under PPSA sections 95, 118, 121(4), 123, 129, 130, 132, 135, 142, and 143 and agree that section 157 notices need not be provided.

23. CANCELLATION BY US

We may cancel an order (with refund of amounts for undelivered/unperformed work) where you breach these Terms, fail to pay, do not provide access/approvals, or where fulfilment is impracticable.

24. DISPUTE RESOLUTION

24.1 Parties must first use good-faith efforts to resolve disputes within 14 days of notice.

24.2 If unresolved, either party may pursue legal remedies. Nothing prevents urgent injunctive relief.

25. GOVERNING LAW

These terms are governed by the laws of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of its courts.

26. SEVERABILITY & NO WAIVER

If any provision is unenforceable, it is severed and the remainder continues. Failure to enforce is not a waiver.

27. VARIATIONS

MB Customs Pty Ltd reserves the right to update these Terms at any time. The most current version will be made available upon request or published on our website.

28. ENTIRE AGREEMENT

These terms, the quote, and the approved proofs constitute the entire agreement between the Parties and supersede any prior agreements or understandings, whether written or oral.

SCHEDULE A – UNIFORMS (DIGITAL PRINT, DTF/HEAT TRANSFER, EMBROIDERY) – SPECIAL CONDITIONS

A1. Minimums

Certain decoration methods require minimum quantities; small runs may incur setup surcharges. We require a minimum of 10 items for digital print and a minimum of 10 items for embroidery.

A2. Digitising & Setup

Non-refundable once commenced. Digital print has no set up fee. Embroidery has a one off set up fee of $60.00+GST per logo.

A3. Sampling

Physical samples/mockups available at additional cost and lead time.

A4. Brand/Batch Variance

Colour/fit can vary between garment brands and batches; re-orders may not perfectly match prior batches.

A5. Positioning

We use alignment guides/jigs; tolerances per clause 8.2 apply.

A6. Aftercare

Compliance with care instructions is a condition of warranty (clause 8.5).

A7. Returns

Change-of-mind returns are not accepted on decorated goods.

SCHEDULE B – VEHICLE WRAPS & DECALS – SPECIAL CONDITIONS

B1. Pre-Inspection

We may require a pre-delivery inspection and photos. We may decline a wrap if surfaces are unsuitable.

B2. Outgassing/Print Cure

Printed vinyls require adequate cure time before lamination/installation to prevent failure; schedules may reflect this technical requirement.

B3. Extreme Areas

High-abrasion edges (bonnet leading edge, sills, handles, roof gutters) and textured plastics are higher-risk; performance varies.

B4. Chrome/Reflective Films

Reduced warranty/lifespan; more prone to heat and marking; may require edge sealing.

B5. Legal Compliance

You are responsible for vehicle ADR/Roadworthiness, visibility, and advertising regulations (e.g., blocking windows, reflective/illumination).

B6. Post-Heat & Check

We perform post-heat on deep recesses; you must return for a free check within 14–21 days (clause 9.6).

B7. Fleet Standards

For multi-vehicle fleets, small colour/run variances may occur between print batches and substrates; we minimise but cannot eliminate this.

SCHEDULE C – SIGNAGE & INSTALLATION – SPECIAL CONDITIONS

C1. Engineering/Permits

Unless included, you obtain permits/engineering. We can arrange at cost plus margin.

C2. Substrate Disclosure

You must disclose wall/substrate type and services. Unidentified substrates (e.g., brittle render, asbestos, EPS) are variations; we may suspend works until safe.

C3. Fixings

We select appropriate fixings at our discretion; where hidden structure is unknown, additional fixings/backs may be required as a variation.

C4. Electrical

If illuminated signage is supplied, electrical connection/fit-off by licensed electrician is required and is excluded unless stated.

C5. Site Delays

If our team is delayed due to site inaccessibility/other trades, stand-by charges apply at our standard hourly rates plus any EWP/traffic control costs.

C6. Maintenance

Exterior signs require periodic cleaning with mild detergent and soft cloth; harsh chemicals/pressure washing may void warranties.

ACCEPTANCE

By paying a deposit, approving artwork, providing garments, delivering a vehicle, permitting site access, or otherwise confirming an order, you agree to these Terms & Conditions of MB Customs Pty Ltd. This confirmation is a binding agreement between you (the client) and MB Customs Pty Ltd for the provision of services as outlined.